Personal approach
PMG - Evidently Better Practice
Evidently Better Practice
In a recent survey conducted across 5,000 patients (clients), 98.2% of those surveyed rated their experience of Premier Medical as either good or excellent. This is largely achieved by our personal approach to business matters.
Senior Team Involvement
Premier Medical Group is a leading provider of medical reporting and screening services in the UK yet retains its small business hands on mentality. Our business has always evolved as a consequence of our senior team being a direct point of contact within the customer relationship and service process.
The medical reporting market has experienced considerable change in recent years and Premier Medical Group has led the debate in a number of critical areas. PMG spokespersons regularly communicate through our blogs and at formal engagements, creating a dialogue on how medical reporting technology can contribute to an efficient process as well as the evolving role of the clinician in the provision of expert opinion.
See Events.
Account Management
Jane Crowther and Graeme Hills lead the account management process; managing individual account performance based on detailed management information on a monthly basis. The account management team undertake period reviews to ensure our service levels continue to meet our customers changing needs.
Customer Services Team
All information relating to a case is available online. However our small, highly experienced customer services team led by Caroline Wadley, Lyndsay Taylor and Lucy Helliwell are available between 8.30am and 6.00pm to handle any queries should they arise.
You can call or email any of our team members here: Contact us.
Medical Advisory Panel
Our medical advisory panel provides governance and standards on technical and professional issues relating to the role of the clinician in providing medical reporting and screening services. This is led by Dr. Bob Goodall, Medical Director, who also communicates on current and emerging issues in the medical sector through his blog.
The PMG Network bulletin serves as a central forum for our network of over 9,000 experts and 600 customers to facilitate market discussion and industry updates.